Welcome! Thank you for choosing embroidered apparel from the Kramiia online store. We want every purchase to bring you joy and peace of mind. Below you will find our clear and straightforward exchange and return policy.
1. Exchange & Return Policy
- Timeframe: Exchanges and returns of non-defective items are eligible within 14 days of receiving your order.
- Original Condition: Items must be unworn, unwashed, and returned in their original condition with all tags, labels, and packaging intact.
- Cleanliness Guarantee: Returned garments must be free from makeup stains, perfume odors, deodorant marks, or mechanical damage.
- Custom Orders: Tailor-made garments or customized items sewn to individual measurements are subject to special return conditions discussed with our manager.
2. Step-by-Step Instructions
- Contact Us: Reach out via website chat, email, or phone, specifying your order number and the reason for return/exchange.
- Provide Photos: Take 2–3 clear photos showing the item, original tags, and any specific areas of concern.
- Receive Shipping Details: Our team will provide shipping instructions (via Nova Poshta, Ukrposhta, or international courier service).
- Pack & Ship: Securely pack the item in its original box or protective mailer to prevent transit damage.
3. Refunds & Shipping Costs
- Shipping Fee: If an exchange or return is due to a manufacturing defect or our processing error, Kramiia covers all return shipping fees. In all other cases, return postage is paid by the customer.
- Refund Processing: Refunds are issued after inspecting the returned item at our warehouse. Processing times depend on your banking provider.
4. Size or Model Exchanges
If you need a different size, we will gladly arrange an exchange. To ensure a perfect fit, we recommend taking precise body measurements: chest, waist, hips, and desired length.
Kramiia Fit Tip: Natural linen and cotton embroidered shirts fit best with a slightly relaxed silhouette. If you are between sizes, we suggest choosing the larger size.
5. Care Tips Before Trying On
- Remove jewelry, rings, and watches before fitting to avoid snagging delicate embroidery threads.
- Avoid fitting garments right after applying makeup, body lotions, or heavy perfumes.
Need assistance? Contact our manager — we are always here to help you select your ideal embroidered piece!
